GHP October 2016

ghp October 2016 | 15 Health & Social Care High-End Specialist Residential Nursing Care How would you define your client base? Our clients are older people, usually over the age of 65 years but we also can manage individuals with complex conditions over the age of 50 years. Although a parochial business, we admit patients from all over the country. What makes your firm unique? Simply the high levels of care where operational profit and excellence of care are not mutually exclusive. The patient comes first and this is provided by a really excellent and caring body of staff, some of whom have worked here for over 20 years. Consistency with staff is key. What are the major challenges facing your business at present? Staffing with nurses, carers and housekeeping staff is a constant challenge. We pay some of the highest rates and benefits and have operated as a Living Wage Employer for long before it became a govern- ment buzzword but attracting staff into one of the county’s highest cost areas is a difficult conundrum to overcome. We aim always to employ our own staff who provide such wonderful care to our residents. Looking ahead, what is the main objective for your business? We strive to improve on what we do and provide Out- standing care to our residents where we become the beacon of care excellence. What business or business person do you most admire and why? I admire any business person no matter how well known, who operates with the interest of their clients or customers at the heart of their business decisions. Name: Peter Evans Company: Salveo Care Ltd operating Austenwood Nursing Home Email: [email protected] Web Address: Address: Austenwood, 29 North Park, Gerrards Cross, Buckinghamshire SL9 8JA Telephone: 01753 890 777 Austenwood provides high-end specialist residential nursing care, managing complex medical issues including palliative and end of life care. This means that they can manage an individ- ual’s needs from someone simply requiring help with personal care and medication, through to a complex end of life patient, treated with dignity, respect and tranquillity. Peter Evans of Sal- veo Care Ltd operating Austenwood Nursing Home reveals more about the levels of care this firm offers to its clients, and his aspirations for the future.