Serving Over 500,000 Individuals Annually g K Company: Genoa, a QOL Healthcare Company Name: Michael Walters, Senior Vice President, Human Resources Email: [email protected] Web Address: www.genoa-qol.com Address: 18300 Cascade Ave S, Suite 251, Tukwila WA 98188 similar services in your industry? Is there a sense of competition in this market? Genoa distinguishes itself both in its ability to provide unparalleled levels of customer service to our consumers as well as our ability to closely connect with the medical leadership of our partner clinics in order to coordinate on optimal treatment options for patients. Are there any recent legislative changes that you have had to address in your work? How significant a factor if effective legislation in your line of work? The pharmacy space is a heavily regulated industry. We have a very busy legal and compliance department making sure that we stay current on federal and state specific regulations in this ever- changing space. Do you have any client testimonials you would like to share? “Genoa is a valuable clinical and business partner that improves services to our consumers, reduces our staff workload, offers pharmaceutical clinical expertise and reduces our center expenses in our outpatient clinic. For us, it is a win- win!” – Mary Ruiz, President/CEO, Centerstone of Florida, Inc., Bradenton, FL. “Genoa, a QoL Healthcare Company is beneficial to Coleman Professional Services in three key areas. The on-site pharmacy has enhanced our ability to offer integrated care by providing easier access to medication for our consumers. The pharmacy has enhanced coordination of pharmacy information and they provide valuable feedback to our prescribers. Thirdly, the partnership allows our Coleman staff to work more efficiently in coordinating our consumer’s medication services. Together we are now more of an efficient team!” – Nelson W. Burns, President and CEO – Coleman Professional Services, Kent, OH What role do your staff play in the successes of the business? Our team is what drives our business. Having motivated and knowledgeable talent working at every single one of our pharmacies enables us to reach our potential of providing world class service to all of our consumers and partner organisations. What challenges do you face in the future in terms of your own firm & the wider industry you work as a part of? It appears the healthcare landscape in America will continue to evolve with the coming new Administration. Understanding how the political and regulatory environment will shift is a key challenge to ensure Genoa can continue to provide our services to consumers. From an internal perspective, Genoa has grown dramatically over the last three years. It is a challenge… a fun challenge… to make sure that we are scaling our support functions to ensure we can communicate, hire & develop talent, scale technology and make prudent financial decisions in a timely and meaningful way. How do you see the firm developing in the next few years? We intend to continue expanding our model across the United States. We are currently have pharmacies in 42 states, and we intend to continue pushing to expand across all 50. We will continue our footprint expansion adding approximately one new pharmacy each week for the foreseeable future. Is there anything else that you would like to add? We are honoured to receive this recognition. I am proud every day to work alongside such a talented team of individuals. Our work is meaningful and has a direct positive impact on the overall state of healthcare in the United States. It is nice to have recognition from an organisation such as this publication. I am motivated every day to work towards continuously improving our working environment for our team members across the country.