Social Care Awards 2017

12 | ghp Social Care Awards 2017 Best Vulnerable Persons Support Organisation - NSW Using team based Multi-Disciplined Services On-Demand (MDSOD), FSIL centrally triages urgency and risk to deliver solutions to abuse, neglect, separation from families, significant others and severe adversity. As a registered charity, public benevolent institution and deductible gift recipient, FSIL works alongside children at risk of serious harm and vulnerable families subjected to the impacts of physical, sexual and mental abuse, drug and alcohol addiction, domestic and family violence. In response FSIL provides recovery from trauma, safety, permanency pathways and outcomes for well-being, health and education. By offering continuity of care with reduced referral pathways, FSIL aims to keep children, young people and families Safe, Well, Strong and Connected. Additionally, by providing a Trauma Informed Practice, this leading charity is able to create evidence based outcomes that are culturally responsive in achieving positive, safe and healing relationships. In order to ensure that staff operate to the best of their abilities and are supported throughout their time with the company, FSIL actively promote self-care throughout its workforce with Rostered Days Off (RDOs), time off in lieu, regular supervision de-briefing, coaching, mentoring, training learning and development plans. As part of this self-care regime weekly mindfulness sessions occur for staff every Wednesday morning, which is complemented with a staff chill out room and therapeutic massage chair for use during work hours. Ultimately, FSIL’s goal is to grow its love, care, skills and support to reach more of the unmet needs that continue to expand in our Communities, with an ever higher complexity of contextual disorders. To achieve this FSIL is actively engaged in merger and acquisition due diligence of mental health and community services that seek to expand their reach too, while continuously improving quality of care. Alongside this, FSIL as a Host Agency is willing to offer open Expressions of Interest (EOIs) to attract complementary NGO service providers who can work alongside it in creating life solutions for communities in need, through close trusted partnerships of integrity. These exciting expansion plans will remain at the forefront of an ongoing focus as it looks to collaborate and expand in order to better support those who rely on its vital service offering. With a FSIL Client Satisfaction (CSAT) level of greater than 95%, open and confidential expressions of interest from NGOs looking to expand high-quality human support services are always welcome. Family Services Illawarra Limited (FSIL) are a young vibrant service that supports children, young people and their families to keep their children and young people safe and well, strong and connected. We profile the firm and explore the vital work it undertakes in this crucial sector. SO170011 Company: Family Services Illawarra Limited, t/ as Family Services Australia Name: Gary Jackson, CEO & Co. Secretary Email: [email protected] Web Address: Address: Suites 3-8, Level 1, 151 Tongarra Road, Albion Park, New South Wales, Australia 2527 Telephone: +61 2 4256 7333