GHP Q2 2018

16 GHP / Q2 2018 , Helping Clients Make the Right Decision for their Needs Health-on-Line is one of the fastest growing individual health insurance companies in the UK, experiencing considerable growth since being established in 2000. We profiled the successful firm, as well looked to gain further insight into their innovative ways. Established in 200, Health- on-Line is one of the fastest growing individual health insurance companies in the UK, experiencing considerable growth since their inception. Providing simplicity and transparency to customers, Health-on-Line also delivers reassurance by being part of the AXA Group of businesses, who have been around for nearly 75 years. They are directly authorised and regulated by the Financial Conduct Authority (FCA), and are also an Intermediary selling Private Medical General Insurance products. The team at Health-on- Line work in the best interest of their customers, providing them with information to help them make the right decision for their own needs. In addition to this, the firm are also wholly owned by AXA PPP healthcare, and are part of the AXA Group. The firm aims to provide simplicity and transparency for consumers, in an industry that the team do realise at times can be confusing. Which is why the team at Health-on-Line try to take the jargon out of as many insurance terms as possible, and let their customers know from the start what will and will not be covered. The firm’s aim is to PHA18028 keep it clear, deliver excellent customer service, help their customers with any queries or concerns, and avoid gimmicks that can be a distraction. Health-on-Line produces simple products, with a basic ‘core cover’ included, and then offers additional options customers can select if they wish, covering different areas. They believe this allows their customers to find cover that meets their requirements, at a price that suits their budget. Ass for the service they provide, the team at Health-on-Line asks clients what it is that is important to them, and in doing so, they are able to provide them with the relevant information n they need about the products the firm offers. Also, they are able to help customers make their products and cover choices to best match their individual needs. Moving forward, the team at Health-on-Line will continue to provide their customers with simplicity and transparency. In addition to this the firm will continue working for their customers best interest, and not on behalf of the insurer. Contact: Fiona Carter Company: Health-On-Line 80 Holdenhurst Road, Bournemouth, Dorset, BH8 8AQ, UK Telephone: 01202 544444 Web Address: