GHP November 2017 - Texas A&M

14 GHP / November 2017 , 1707GH01 Knowing the Drill R&HClinica Dental is Marbella’s number one affordable alternative to private dental care in the UK. In addition, they were delighted to be included in the Top 5 Hospitals and Clinics in Spain Awards. To celebrate this success, we interviewed the firm’s receptionist & administrator, Lala Brito to learnmore about the R&H Clinica Dental pride themselves on being Marbella’s number one affordable alternative to quality private dental care in the U.K. R&H Clinica Dental began in 2012 and they are located on the main street of Marbella, opposite Zara. The firm’s receptionist & administrator, Lala Brito outlines the range of services R&H Clinica Dental provides, as the interview commences. “We have highly-experienced dentists from New Zealand/ Australia, Ireland, Finland and Spain. So, we predominately serve the large English-speaking patient base here in Marbella. We cater of our quality dental care to both expat residents here, as well as the many tourists that visit each year. “We have an onsite gum and implant specialist, orthodontist and aesthetic dental specialists, as well as staff covering all aspects of general dentistry and hygiene. We are the only clinic that provides up to a 10-year guarantee on our dental work (conditions apply).” Lala then impresses upon us the journey R&H Clinica Dental has taken from its inception to the present day, plus what winning the Top 5 Hospitals and Clinics in Spain Award means to them. “Concerning the firm’s journey so far, I would say that just treating each individual patient with the courtesy and respect they deserve is how we characterise this. Indeed, providing them with excellent care and in the process, just organically gaining the trust and goodwill of the communities we serve, are the important part of the firm’s journey. “To win the Top 5 Hospitals and Clinics in Spain Award, is an absolute honour! We are thrilled! It means that R&H Clinica Dental are on the right path, as quality and distinction are what we have always striven for, but this is also small yet significant validation of what we do.” The role of the firm’s team is critical, Lala underlines, before detailing what clients say about their work as dental experts. “R&H Clinica Dental’s team are critical to our success, indeed everyone has a part to play, right from the friendly reception staff, to the caring nurses. Of course, the expert dentists are critical to our success, with their ability to make people feel welcome and to not feel embarrassed and scared when they come to us for treatment. People don’t come to the dentist to show off their pearly white teeth, but to make things better. So, our patients should feel like they’ve come to a place that understands that fully. “In addition, we have a solid 5-star rating on Facebook, based on more than 40 reviews as well as reviews in other places, so the word is spreading on social media. As well as the fact that about a third of our new patients come from word of mouth referrals, so we know with certainty that R&H Clinica Dental is firmly on the right track.” As the interview ends, Lala reveals how she sees the firm developing in the future and comments on wider industry developments. “R&H Clinica Dental’s challenge is to make sure we don’t succumb to trend of making dentistry low-quality, low-cost, but keeping our standard of care high. We have earned the trust of the community as a reliable source of quality dentistry, so we must maintain that sterling reputation always. “We are making great strides into advanced 3D digital dentistry, as well as the fact that we are about to begin construction to more than double the size of our clinic. R&H Clinica Dental’s main distinction is that because our staff are from English- speaking countries, we can truly understand the patients concerns and they can comprehend us in return. 90% of dentistry is about communication and I think that in essence, that is where we truly stand out.” Company: R&H Clinica Dental Name: Lala Brito Email: [email protected] Web Address: Address: Avda. Ricardo Soriano, 54 Marbella, 29601 (In front of Zara) Telephone: (+34) 952 81 44 44