GHP Healthcare & Pharmaceutical Awards 2018

14 GHP / 2018 Healthcare & Pharmaceutical Awards , Digby Manor Residential Care Home caters for 26 residents across 24 bedrooms, providing them with quality care. Mrs Jane Farr discusses how the home aims to offer a personalised solution that meets the needs of every resident and provide them with more than just a roof over their head. “Here at Digby Manor, we are extremely proud of our reputation for exceptional care and we strive for excellence in all we do from the food we provide to the quality of furnishings. Our incredible team go over and beyond to anticipate our resident’s every need. Life at Digby Manor is not just about receiving great care, but about enjoying the things in life that one always enjoyed doing. We have a dedicated staff of carers, senior carers, catering staff and domestic staff who all have a passion for what they do and endeavour to make this care home the most amazing care home and experience for all those in it. The staff are at the heart of any care home and we believe that by only hiring the best we will continue to be one of the best Care Homes for many years to come. “To ensure they get the best possible care, all of our resident’s specific needs are identified and a tailor-made plan is put in place to help meet these needs. The carers are all conversant with each resident’s needs, creating a wholesome care package and allowing resident’s families to know that they are well looked after. Every week we have a full program of activities with all of HP180001 Best Residential Care Home 2018 - Birmingham DigbyManor a family run residential care home designed for people who like the intimacy and homely feel of a smaller care home. We spoke to Mrs Jane Farr to find out more about how the establishment aims to offer its residents and their families the highest possible level of support and service. the staff involved, which provides well needed exercise and entertainment. Digby Manor is a home from home with a devoted and committed workforce, who are all full-time permanent carers and who having a longstanding history with us. This means that they know all the residents intimately, including their likes and dislikes as well as their past histories. It also means that our residents see the same faces every day, which is one of the most important aspects to consider in a care setting.” Supporting clients through the tough transition of moving out of their home and requiring greater support, Mrs Jane Farr and her team work tirelessly to ensure every resident at Digby Manor is comfortable and that their mental and physical needs are met, as she highlights. “Leaving home can be a challenging time and so to ensure the smoothest transition, Digby Manor Residential Care Home boasts an authentic ‘home from home’ experience to help residents settle quickly. By putting quality at the forefront of everything we do for our residents, relatives, advocates, and everyone with an interest in the Home, we aspire to be one of the most respected and successful care providers operating within the independent sector. Our focus is very much on people’s needs, and it is our aim to ensure that each and every service user benefits from absolute respect and an enhanced and meaningful lifestyle. “Additionally, we offer support and a community for people who may be lonely and who want to have their every need met in a safe, warm environment, whether that is an ear to listen, a hot cup of tea or to relax in our reading room. Our dedication to providing the best care depends on attracting and retaining the very best individuals to our team. The staff are the back bone of any care home and we search long and hard to find the most caring individuals to add to our staff. We are lucky to boast a long standing permanent workforce who always believe in putting our residents first. We feel that we’ve created a family in both our carers and residents and only believe in employing outstanding individuals who are able to meet our exceptionally high standards.” With regards to the future, Mrs Jane Farr is confident that Digby Manor will continue to offer exceptional quality care as it seeks to support an even wider range of residents over the coming years. “Going forward, we have plans to extend the Care Home to create a Dementia Friendly outdoor area as well as a Dementia Lounge with reminiscent furnishings for residents to discuss. Our client waiting list means that we are unfortunately unable to currently meet demand. So, by expanding the care home slightly and with the residents at the forefront of our planning we hope to take Digby Manor to the next stage of its development.” Company: Digby Manor Residential Care Home Contact: Mrs Jane Farr Address: 908 Chester Road, Erdington, Birmingham, B24 0BN, UK Phone: 0121 373 2333 Website: www.digby-manor.co.uk