GHP / 2020 Healthcare & Pharmaceutical Awards 25 g OneTouch Health Attempts to scale up volume and process had resulted in mistakes which risked harming the brand for high quality that all carers strive for. The innovative cloud-based structure of OneTouch allowed the team to know where people were and where they had been, while also creating timesheets and customer invoices automatically. It made an instant difference to how the business operated, showing mistakes more clearly while increasing efficiency. Of course, none of the work that has been undertaken by those using OneTouch would be possible without the passionate endeavours of its staff. The team have been brought together with an eye towards empathy and genius. Empathy keeps people on track, placing the challenges and concerns of patients, family members, carers and administrators uppermost in their minds. Genius ensures that the team develop solutions that can actually make a real difference. The success of OneTouch in the healthcare sector is a credit to the team. It demonstrates their knowledge of the field and how best to support those who work within it. It’s not easy to create new and better systems, but when it happens, it has an astonishing effect on workload. The success that the team have seen so far is sure to continue for many years to come.