Private Healthcare Awards 2024

16 GHP Private Healthcare Awards 2024 Based in Pontefract, West Yorkshire, Ropergate Dental Care & Implant Studio has provided its community with exceptional family and cosmetic dentistry for over two decades. Built on an ethos of strong family dentistry, the studio strives to be a comprehensive practice that patients will visit for all treatments from essential dental care to cosmetic and implant work. Recognised in this year’s Private Healthcare Awards, Ropergate Dental Care & Impact Studio is dedicated to offering its patients the highest level of care and service. In 2019, Amy Eadie took over the role of Practice Manager and worked untiringly alongside her team to enhance and modernise the practice. Although the studio had a large NHS patient base of over 15000 patients, the practice did not offer many modern treatments and had become tired in terms of appearance. Amy’s initial goal was to improve the arrangement and appearance of the practice to allow clinicians to complete comprehensive care in an environment that would reflect the clinic’s innovative treatments. Ropergate Dental Care & Implant Studio is now fully computerised and boasts a digital x-ray software system. The clinic’s 3 original surgeries were upgraded with new dental chairs and x-ray units and 4 additional surgeries were built, including a clinical room for the treatment co-ordination team. The waiting room and reception area were also redesigned to include an Invisalign Zone, where patients can use interactive software to create a TRIAL smile. Ropergate Dental Care & Implant Studio is currently the only practice in West Yorkshire to offer this advanced technology to patients. Renovations also included a call centre station which enables the team to handle an increased number of queries and use icall software to recognise call data and enhance its communication services. Amy Eadie says, “As the practice has grown physically, we have also extended our team and introduced a Treatment Coordinator role into the practice. This has been a great support role for our current reception team. It allows us to provide excellent customer care for new patient enquiries as well as continue to look after our existing patients. It has also freed up the dentist’s clinical time and is one of the main reasons in the last year we have been able to become a Diamond Provider of Invisalign.” Ropergate Dental Care & Implant Studio prides itself on remaining socially and environmentally conscious and is committed to reducing waste, recycling, and investing in sustainable products wherever possible. The clinic has partnered with Philips Dental Care Recycling Programme to encourage patients to responsibly dispose of their oral health plastic waste products at the practice. In addition to donations to Global Dental relief, the team is also passionate about helping the local community by recycling unwanted clothes and donating them to the Pontefract clothes bank. While patient care resides at the forefront of its operations, the clinic also understands the importance of prioritising its team and their wellbeing. Amy Eadie is a qualified mental health first aider, dedicated to supporting the team and helping them deal with stress. During the renovation of the staff room, the practice introduced a wellbeing space with relaxation aids and a ‘shout out board’ for the team to share messages of productivity and support. Amy Eadie shares, “We actively encourage further training amongst every team member. One of our Associate dentists, Andy, has embarked on postgraduate education and is currently undertaking a Masters in Endodontics at Liverpool University. Additionally, two of our nurses have undertaken further qualifications by achieving the Certificate in Oral Health Education. This further training has allowed our team to take on more extended roles and provide educational visits to several of our local schools and nurseries.” Since the practice’s extensive renovations, Amy and the team have faced many challenges on their journey to improving the quality and range of treatments on offer. In collaboration with the team at Cosmetic Digital, the Ropergate Dental Care & Implant Studio website is regularly featured in Google’s top spots relating to Invisalign and Implants in Pontefract. Ropergate Dental Care & Implant Studio has remained steadfast in its commitment to providing superior family and cosmetic dentistry for its community. Since 2019, its improved facilities have enabled the clinic to deliver comprehensive care in a spectacular environment that reflects its commitment to excellence. Spearheaded by Amy Eadie, the professional team will continue to provide clients with the highest quality of care and service. For its exceptional dental services, we have honoured Ropergate Dental Care & Implant Studio with two awards in this year’s Private Healthcare Awards. Contact: Amy Eadie Company: Ropergate Dental Care & Implant Studio Web Address: Best Cosmetic Dental Clinic 2024 - West Yorkshire & GHP Patient Care Excellence Award 2024