GHP Q1 2021

GHP / Q1 2021 21 , Jul20547 ArdenHouse Dental and Cosmetic Clinic is a family-run private practice based in Charlton Kings, Cheltenham. Performing all types of dentistry, they take referrals for implants, minor oral surgery, sedation, periodontology, and smile makeovers. From its founding date the clinic has been on amission to benefit every patient’s needs, desires, and health. Service with a Smile Arden House is a friendly, approachable, and supportive practice. The team take the time to get to know their patients and carefully plan any treatments. Despite the practice and the treatments they offer growing, the team have maintained their core values. With over 20 years of experience serving the Cheltenham community, they continue to build long-lasting relationships with their patients. As well as patients from the local community, Arden House receives referrals from around the county of Gloucestershire. Attesting to the quality of care and service, most of these referrals have had Arden House recommended to them by existing patients. With the use of their interactive website, patients can easily book appointments or contact the practice directly. Dentists can also refer patients online, via email or by more traditional forms of communication such as a letter. Arden House is committed to keeping their services accessible and has a team of staff dedicated to support the referral process. The clinic will also often run events to build relationships with local practices as part of their community outreach. These events enable dental practices to better understand how Arden House might support them with their patient care. As a private practice, they have broad capabilities and can offer many services that public dentists are not able to offer. By networking in their events and staying open on social media, Arden House desires to extend their aid to anyone in the community who needs it. The team at Arden House aim for excellence in everything they do. Recognising that each patient is unique, their treatment plans reflect this. Staff are thoroughly trained and well supported throughout their career development. This includes opportunities for them to study and gain additional qualifications. “Our staff are key to everything we do.” says Sarah Farrier, Principal Dentist at Arden House, “we also have multidisciplinary specialists on site which means patients can be seen in the same comfortable environment for all of their treatment needs.” The clinic also makes use of the latest technology to plan treatments accurately and carry out precise surgery. One such piece of equipment is their CBCT machine, which allows them to make detailed 3D images of a patient’s teeth, bone, nerve pathways and soft tissues in a single scan. CBCT machines are often used when regular dental x-ray equipment does not suffice, giving Arden House a clinical advantage over other practices. Precision tools such as these help dental practices to avoid unnecessary surgery or unforeseen outcomes, which keeps treatments safe and cost- effective. Safety has always been a primary concern of Arden House. The clinic makes sure they stay up to date with compliance so that they can keep the practice safe for patients and staff alike. In 2017 Arden House won an infection and prevention control award, proving their dedication to hygiene and safety even prior to the Covid pandemic and they continue to maintain these high standards, particularly in these current times. Alongside concerns about cleanliness and infection control, the pandemic has presented a litany of issues to the dental care sector. Social distancing measures have placed limitations on patient intake and the balance between keeping care safe whilst also upholding the same personal service has been difficult to manage. Sarah Farrier explained, “At the moment, our focus is to return as much as possible to our pre- Covid environment. We are all missing the small things we can’t currently have - comfy sofas for patients, refreshments and magazines and fewer physical barriers.” However, Sarah and the team at Arden House are always looking at ways to take their service to the next level, even in recent times when uncertainty and restrictions are rife. They continue to take on new talented staff and strive to provide the same friendly and professional service they always have. Contact: Sarah Farrier Company: Arden House Dental and Cosmetic Clinic Web: www.ardenhouse.co.uk

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