GHP Q1 2021

60 GHP / Q1 2021 , Sep20160 Smile Clinic Group is a family of dental practices based throughout the UKwhich provide general dentistry along, cosmetic dentistry and specialist services. Following their recent success in GHP’s Global Excellence 2020, we profiled the Smile Clinic Group to discover more about how they have established a reputation for excellence in cosmetic dentistry & oral health solutions. Accomplishments To Smile About Directors, Dr Jin Vaghela, Dr Kish Patel and Dr Jiten Vaghela qualified as dental surgeons in 2007 and 2009 from King’s College London. Dr Jin tells us a little more about the Group and its founding mission. “All of our Smile Clinics are part of a growing family, where our patients always come first,” he begins. “Smile Clinic Group prides itself in exceptional and caring dentistry and is dedicated in providing local communities with inspirational, exceptional, innovative dentistry through our highly trained workforce in a supportive, caring environment working together for our patients.” Smile Clinic Group has also won a number of Awards over the years including Dental Brand of the Year, Best Practice Principal and Best Young Dentist; and the owners shortlisted in the Dentistry Top 50 most influential dentists in the UK. Jin tells us that the success of Smile Clinic Group lies within the team and its clear vision. It is led by dentists who have a genuine passion for education and delivering the highest level of patient care. “Our staff play an integral part of the success of our group. We truly believe every staff member plays an equal role in the patient journey, and we support the growth and development of all our team. “For all staff members, there is a huge emphasis on education. As part of the Smile Clinic Group family, we hold free quarterly Symposiums for all members of the dental team. In addition to this, all members have free access to CPD. We also have our own Smile Dental Academy which further supports the group in counting professional development.” Recruitment plays a pivotal role in the Group’s growth and therefore it is imperative that the ‘right fit’ is found with new employees to ensure continued success. “As the group has grown over the past few years, so has our workforce,” states Jin. “Our strong brand, marketing, values and culture has attracted the very best team members. Through our Smile Dental Academy we have also an opportunity to attract potential team members for our growing group. With strong values in leadership and mentoring, we invest a lot into the personal and professional growth of our staff. “We make sure employees are comfortable collaborating with colleagues at all levels and encourage one-on-one meetings between various roles and teams. “Uniting around a common cause brings the team together and ensures everyone is working toward the same goal - our patients.” Dentistry has faced a number of challenges over the years in the UK, especially with regards to recruitment and the lack of dentists which has led to many practises having to close down. “We have ensured through our Academy and strong network that we have a large resource of dentists available to serve the local communities,” Jin explains. “The Covid-19 pandemic has been a challenging time for the Dental Industry. Smile Clinic Group has ensured throughout the pandemic we have maintained clear lines of communications with our patients and teams. Safety has been our number one factor and we have increased all lines of infection control and safety measures throughout our practices for the safety of our patients and teams.” Smile Clinic Group continues to grow and the future vision of the company owners is threefold: 1. Increase Access - this has included extended opening hours, out of hours emergency services, dedicated emergency phone lines. 2. Involving a multi-disciplinary team – this has involved employing a greater number of, hygienists, therapists and nurses with extended duties (Oral Health Education and Oral Health Promotion, Fluoride application) to increase access and greater patient involvement. 3. Involving specialist services to ensure holistic patient care within the practice. “Overall, our family of practices has grown to 10 this year and we are hoping to continue the growth with further acquisitions.” Contact: Dr Jin Vaghela Company: Smile Clinic Group Web: