92 GHP Healthcare & Pharma Awards 2023 Vista Technology Support (Vista) is the largest independent provider of technology deployment and support across the UK and Ireland and is trusted by 120 retail, hospitality, and pharmacy businesses to deliver their technology transformation projects and ongoing IT support services. Best Pharmacy IT Support Company 2023 - UK stablished in 1995, Vista Technology Support has a mission to provide high-quality EPoS and retail IT hardware maintenance services to large retail businesses in the UK. Throughout its 28-year history, Vista’s services have evolved as the business has established itself as the market leader in EPoS maintenance, retail, hospitality, and pharmacy IT support throughout the UK and Ireland. The company specialises in providing data cabling, WiFi, and technology deployment. The firm’s customers include some of the biggest high street, retail park, and entertainment centre brands including the fastest growing grocers, the UK’s largest hotelier, and the world’s largest restaurant chain. Vista also provides a full suite of IT services including technology sourcing, staging and deployment, IT helpdesk, and onsite engineering to AAH, the largest group of independent pharmacies in the UK. With more than 130 in-house field engineers based across the UK and Ireland, with an average length of service of 10 years, Vista is a clear leader within the industry and sets itself apart from competitors. Vista achieves this by having complete ownership and accountability for its services, having resolved more than 224,000+ technical incidents in 12 months and having a continuous improvement culture (CSI), leveraging technology to improve efficiency and effectiveness. Vista’s is also IT hardware agnostic, supporting more than 5,000 disparate technology devices. Vista’s in-house repair centre completes over 7,000 repairs per month using advanced circuit board reflow technology, which enables them to successfully fix 97% of the devices that are returned for repair – the remaining 3% are either re-purposed or recycled in line with WEEE regulations. James tells us more, “In the short-term, Vista will commit to offsetting its carbon emissions by donating to re-forestation and afforestation projects and planting our own carbon consuming plants and shrubs in the grounds of our offices.” “Furthermore, Vista has recently partnered with an environmental sustainability partner, Ecologi, to assess our carbon footprint and devise a strategy to offset our carbon-emissions in the most sustainable way, with the aim of becoming a carbon-neutral company by 2025.” Recently, in recognition of its commitment to its clients, staff, and the environment, Vista was named Best Pharmacy IT Support Company 2023 – UK, and it’s not hard to see why. The company has just experienced its most successful sales period which saw it awarded 90% of its target IT contracts that went to market RFP and concluded in the last 12 months. Vista Technology Support provides 1st and 2nd line service desk support for AAH Pharmaceutical’s estate of ca. 2,000 independent pharmacies, providing a highly responsive technical desk for all of their in-house pharmaceutical needs. Vista provides a full life cycle of services including technology procurement, in-pharmacy data cabling, technical installations and onsite engineering whenever the pharmacy requires our services. AAH independent pharmacies can log service requests through an online portal or if they prefer via telephone and the Vista Service Desk team will respond quickly to expedite the resolution of their IT issues. “We are busy onboarding several new customers,” James comments, elaborating on the firm’s future plans. “For these customers we will deploy new restaurants, including the power and data cabling, drive thru, kitchen systems, EPoS systems, and self-service kiosks. In retail, we have a new customer with a specific Mobile Device Management (MDM) service. Our projects business is busy assisting businesses with digital transformation projects.” Contact Details Contact: James Pepper Company: Vista Technology Support Web Address: www.vistasupport.com E Jul23509
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