24 GHP Healthcare & Pharma Awards 2022 Dignity and respect lie at the core of any professional care and support services business. Those who need help most need an approach which considers how to give them as much agency as possible and as much support as they need. The team at Primrose Healthcare Services Ltd have earned success for this in GHP’s Healthcare and Pharmaceutical Awards 2022, so we look more closely to uncover more. Best Professional Care & Support Services Company 2022 - UK rimrose Healthcare Services has made its name through always going the extra mile for their clients. As a domiciliary care company designed to support older people, the firm knows the importance of what they do, and the impact they can have on the lives of people who might not be able to look after themselves in the way they had done before. The firm’s clients range enormously, including those who live with dementia, learning disabilities, eating disorders, mental health conditions, physical disabilities, sensory impairments and substance misuse problems to name but a few. Each of these brings unique challenges, but challenges which the Primrose Healthcare Services team are more than capable of meeting. The service that the team offers is broad, but specific to each of their clients and delivered directly to their own homes. Putting clients first might seem obvious, but the impact on how Primrose Healthcare Services operates is significant. It means considering their specific needs, in terms of medicine and culture for example, and finding staff who can handle these with ease. With situations often developing rapidly, the team have implemented a system of electronic monitoring to ensure that any issues can be dealt with in real time, and that a strong record of events exists. The team’s approach provides a closeness which has proven beneficial to many. With such a client-focused attitude, however, it has been difficult to find staff who can meet these stringent standards and who can drive wherever the team require. The need to drive is a requirement because of the hard-to-reach areas that some clients live in, but is not always viable. Even now, the costs of energy and fuel are threatening to make life difficult for the firm. However, Primrose Healthcare has a robust recruitment strategy that helps the team to recruit and retain the best drivers with an incentive plan in place. Since opening their doors, the Primrose Healthcare Services team have adopted a mindset which has embraced training up new staff who can support them to maintain their incredibly high standards. It is also designed to raise the standards of the industry, with support offered to other providers who do not have all the training facilities and equipment at a subsidised rate. The team’s position at the forefront of the market is because they make the effort to continually evaluate how they are working. They get feedback from service users and staff, regularly updating their staff’s knowledge and awareness so that they can provide the best level of service possible. Such success has put them in good stead to expand into other boroughs and councils in the near future. When looking at the way in which the team at Primrose Healthcare Services works, it’s clear that they’re a cut above the industry standard. In fact, they are often working hard to bring the rest of the industry to their level. For people who need support, their work is invaluable, offering them much needed dignity and respect at all times. Their success in GHP’s Healthcare and Pharmaceutical Awards 2022 is well-earned, and it’s a chain of success which will continue for many years to come. Company: Primrose Healthcare Services Ltd Name: Linda Fams Email: [email protected] Web Address: www.primrosehealthcareservices.co.uk P Jul22173 Since opening their doors, the Primrose Healthcare Services team have adopted a mindset which has embraced training up new staff who can support them to maintain their incredibly high standards.