80 GHP Healthcare & Pharma Awards 2023 Voyage Care is a sector leading provider, with 35 years’ experience of specialist care and support to more than 3,500 people with learning disabilities, autism, brain injuries, and other complex needs across the UK. We find out more from the Managing Director of the children’s complex care sector as it gains recognition in the Healthcare and Pharmaceutical Awards 2023. Best Specialist Support Needs Services Provider 2023 s experts in nurse-led, personalised care at home, Children’s Complex Care by Voyage Care supports those age 0-25 with complex care needs in Greater London and surrounding counties. The specialist care provided by the organisation means children and young people can live within the family home and in their local communities, without compromising high-quality clinical care packages. Through a combination of personalised, high-quality care and clinical governance, the Children’s Complex Care team helps children, young people, and their families manage complex care needs in the comfort of their homes, and works closely with families, schools, funding bodies, social workers, case managers/solicitors, and healthcare professionals. “We understand every child is different, so we tailor our care and support packages to meet individual needs,” explains Eileen Lock, Managing Director of Children’s Complex Care. “This includes considering more than just complex care needs to enhance quality of life. “This holistic approach means our care is consistent and can adapt as children grow and develop.” The organisation is careful to incorporate everything that is important to children and young people, and works closely with their families and other professionals involved in their care, to provide truly person-centred nurse-led complex care at home and industry-leading clinical approaches. Proud to be part of Voyage Care, the firm’s parent company, everything is guided by one purpose; the delivery of great care and support. Voyage Care has the most CQC Good and Outstanding ratings in the sector and Eileen is proud of the way the company prioritises safe, relevant, and effective care. “Our purpose is brought to life in our ETHOS values (Empowering, Together, Honest, Outstanding, Supportive),” Eileen elaborates. “Our values were co-produced with our teams and people we support, and are a reflection of the values we wish to see in each other, encouraging ownership and a sense of individual contribution to the delivery of care and support that empowers people to live life as they wish, through shared meaningful experiences and fulfilment of goals and aspirations.” These values drive excellence both internally and externally and help both organisations to stand out from competitors as they truly speak to the staff and the people they support. The company is also truly committed to the MDT (multi-disciplinary team) approach and believes that everyone involved in the child’s life has a role to play in ensure excellent outcomes. “It’s always amazing to see them get better, lead happy lives or help them achieve their goals,” says Eileen. “We are therefore always measuring success on feedback we receive from families and commissioners that they trust us and love working with us. We’ve recently developed an amazing partnership with the Children’s Continuing Care Team in Surrey and this is blossoming into a wonderful relationship based on excellence and a desire to do what’s right for children and young people with complex care needs.” There are, however, challenges arising in the sector, especially of late, and Eileen tells us that recruitment of nurses and highly skilled staff is always a problem with common misconceptions about the type of care delivered in these types of roles and many people therefore being unwilling to give care roles a chance. To this end, Children’s Complex Care is committed to investing in innovative ways to enhance recruitment as well as trying to reduce the stigma associated with care roles. Driven by achieving meaningful outcomes for the people it supports and their families, Children’s Complex Care was recently recognised in the Healthcare and Pharmaceutical Awards 2023 for its dedication. “I’m super proud of the whole Children’s Complex Care team,” Eileen enthuses. “It is an honour to win any award once, but a complete privilege to win two years running! This award reflects the consistently high standards, effort, and dedication of our wonderful team! “The award demonstrates the outstanding levels of service the team achieves. In a very competitive field, winning this award is a great accolade in recognising the achievements of the team – something which is always very motivating.” Contact Details Contact: Charlotte Batey Company: Children’s Complex Care by Voyage Care Web Address: www.voyagecare.com/childrens-complex-care/ A Jul23304
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